Privacy Statement

Protecting your privacy is important to us, particularly when it comes to your personality rights when processing and using personal information. In this context, we would like to inform you on the following:


  • Personal Data
  • Transmission of Personal Data to Third parties
  • Subscribing to our Newsletter
  • Technical Standards - Secure Transmission
  • "Cookies"
  • Links to other websites
  • Right of objection to the use of your data
  • Questions and comments

The German Youth Hostel Association (DJH, Deutsches Jugendherbergswerk) takes the protection of your personal information very seriously. We want you to know which personal data we collect and store from users of our websites and how we process it. We have taken organisational steps and implemented technical means to make sure that all legal requirements regarding data protection are met, both by ourselves and by our external service providers. 
Our compliance with applicable data protection laws is permanently monitored by our data protection officer. 

Personal Data


Personal data is defined as any information relating to you personally. This includes information such as your name, date of birth, (postal) address, telephone number or bank details. 
Information that cannot be directly linked to your actual identity (such as the length of time spent on our website or number of website users) is not considered personal data. Personal data is collected, for instance, when filling in the membership application or when using the discussion panels and forums. Booking a stay or a package tour or purchasing items from the shop requires the collection of personal data. If these are sensitive data, such as your bank details, the information is transmitted via a secure connection.

Central Storage of Data


Certain parts of the information collected via our website is stored in a central database. For example, membership details are stored at the DJH Service Center at the National Association's office (Bismarckstrasse 8, 32756 Detmold, Germany).

Transmission of Personal Data to Third Parties


We will generally not pass on your personal data to third parties outside the German Youth Hostel Association without your consent. External service providers who process data on our behalf are contractually bound to the strict provisions of the German Data Protection Act (BDSG, Bundesdatenschutzgesetz). 
Any person processing your data has entered a written commitment to respect the provisions of the Data Protection Act and any other applicable laws. However, we will pass on data to a competent authority if required to do so by law or court ruling. 

Only with your Consent


We can only offer some services, such as our member magazine, various newsletters, or information on attractive offers, if you consent to us processing your personal data for this purpose. The same applies to when you provide feedback online.

Should you no longer wish to receive our services, you may withdraw your consent at any time. Please indicate precisely for which services you are withdrawing your consent (for instance: I hereby withdraw my consent to receiving newsletters at my email address). 
 
Please address your withdrawal to our member service: DJH Hauptverband, Mitgliederservice, Bismarckstrasse 8, 32756 Detmold, Phone: +49 (5231) 7401-0, email: djh-service@jugendherberge.de.

Online Feedback


Your opinion matters to us! That's why, every time you have stayed in one of our Youth Hostels, we ask you whether you would be prepared to give us some brief online feedback on your stay afterwards. You may withdraw your consent at any time. 

In order to be able to reply to your remarks, we store your name and e-mail address exclusively for this purpose. Any feedback data published on our website is, of course, completely anonymous and will not contain personal information. 

Subscribing to our Newsletter


We are happy to keep you updated with our electronic newsletter.  In order to send it to your e-mail address, we require you to express your consent personally by ticking the respective box in the entry form. Should you wish to unsubscribe, you can withdraw your consent at any time. 

Technical Standards - Secure Transmission


As a rule, we use a security system called SSL (Secure Socket Layer) in combination with 256-bit encryption when transmitting your data. This method ensures maximum security and is also used, for instance, by banks as a means of data protection in online banking. Your browser will display a key or lock symbol in the lower status bar when data is encrypted for transmission.
We constantly adapt our security measures to the state of the art. However, even applying state of the art, it is ultimately not possible to guarantee absolute security of data on the internet. 

Use of Cookies


Cookies are small data packets, usually no larger than 1 Kbyte. They contain information used by a web server to recognise a user (PC) the next time he or she visits a website or one of its subpages. In order to identify you the next time you visit our site, your  browser needs to save a cookie on your local hard disk. Other cookies used by our website are only used for a single visit, not stored on your hard disk and deleted when you close your browser. These cookies are required, for instance, for the various search functions. 


Pages that are linked to ours may also use cookies, of which we cannot notify you. Most browsers' default settings automatically accept cookies. However, you may change the settings so cookies are not blocked or so that your browser notifies you when a website uses cookies. 

Use of Google Analytics


This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer to help the website analyse how visitors use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States . By default, Google Analytics uses the entire IP address of website users to provide general geographic reporting. IP masking has been activated on www.jugendherberge.de, so  that Google Analytics removes the last 8 octets of a visitor's IP address before processing and storing it. Consequently, the IP address cannot be traced back to an individual user. Google will use the information it collects for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. 

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You may withdraw your consent to the collection and storage of your IP address through Google Analytics at any time with effect for the future. For more information, please go to http://tools.google.com/dlpage/gaoptout?hl=de. Please note that the additional code „gat._anonymizeIp();“  was added to Google Analytics for this website in order to ensure that the IP information collected on this site remains anonymous. 

Use of  Facebook Social Plugins


Our website uses social plugins ("Plugins") provided by the social networking site facebook.com, which is operated by Facebook Inc., 1601 Willow Road, Menlo Park, California 94025, USA (“Facebook”). The plugins are identified by a Facebook logo (white "f" on blue icon or "Thumbs-up" symbol) or marked with the phrase "Facebook Social Plugin". A list of Facebook Social Plugins and their appearance can be found here: http://developers.facebook.com/plugins

If you open a page of our website containing such a Plugin, your browser will establish a direct connection with the Facebook server. The content of the Plugin is transmitted directly from Facebook to your browser and included in it by the website. Consequently, we have no influence on the amount of data Facebook collects through the Plugin; we can only inform you to the best of our knowledge as follows: http://www.facebook.com/help/?faq=17512

When a Plugin has been integrated, Facebook will be notified that you have opened the respective page of our website. If you are logged in to Facebook, Facebook can link your visit to your Facebook account. If you interact with the Plugins, e.g., use the "Like" button or leave a comment, your browser will transmit this information directly  to Facebook and it will be stored by Facebook. If you do not have a Facebook account, there is still a chance that Facebook may collect information on your IP address and save it. For more information on the purpose and scope of data storage, its processing and use by Facebook, on your rights in this respect and the available settings to protect your privacy, please refer to Facebook's privacy policy under http://www.facebook.com/policy.php  

If you have a Facebook account and do not want Facebook to collect information and link it to you membership information, you need to log out from Facebook before entering our website. Moreover, it is possible to block Facebook social plugins with add-ons for your Browser, using, e.g., the "Facebook Blocker":  http://webgraph.com/resources/facebookblocker/

Your Rights as a User


As a user, you have the right to request information at any time on what personal data we have stored and for which purpose we have stored them. Moreover, you have the right to correction of incorrect information and deletion of data the storage of which is not permissible or no longer required. 

Questions and Comments


We welcome your questions and comments on data protection and they are important to us. 
You can reach us under the following e-mail address: datenschutz-hvb@jugendherberge.de. The rapid development of web technologies requires us to make adjustments to this privacy statement from time to time. This is where you are informed of any changes.